Shipping and Return Policy
SHIPPING & DELIVERY
Orders will be processed within 48 to 72 business hours after which you will receive a confirmation email with updated tracking information. Please allow 3 to 5 business days for package to be delivered.
Orders placed before 5 p.m. Monday through Saturday may be picked up on the same day. Orders placed after 5 p.m. will be ready for pickup the following day by 12:00 p.m.
Orders placed on Sunday will be processed Monday morning and be ready by 12:00 p.m.
If you need to make special arrangements for your order, please call us at 469-786-0160.
RETURNS / EXCHANGES - please read carefully
Our return policy is for EXCHANGE or STORE CREDIT only, we do not issue refunds.
In order to be eligible for an exchange all items must be:
- Received at our store within 10 days of original delivery to customer (the date marked "Delivered" by the shipping company).
- Unworn and undamaged. Phoenix Remix is not responsible for shipping damage. We recommend insuring shipments and gathering tracking information.
- Have original tags attached
- Include a copy of your invoice
- Please do not include items that were not previously requested, a new request must be submitted for additional items
Exchanges can be made at the following address:
Phoenix Remix Returns
204 Coit Rd, Ste 500, Plano, TX 75075
*Merchandise marked 'FINAL SALE' on invoice is not eligible for exchange*
*Phoenix Remix is not responsible for lost or stolen items during shipping. We recommend insuring shipments and gathering tracking information.